Business Writing and Communications


Business Writing and Communications

Communication has always been a central part of the role of an administrative assistant. Your proficiency level will greatly enhance your profile and efficiency in your role. Your ability to communicate professionally will also enhance the brand of the company that you work for and improve customer and team relations.

Good communication reduces errors and misunderstandings; it saves time and drives performance. This course has been designed to help you communicate with more clarity and confidence.

Benefits of attending

By attending you will acquire the following skills:

  • Understanding communication in the modern world
  • Concepts for creating better written materials
  • How to process the information received via email in a more professional and efficient way
  • Creating higher quality emails, minutes, reports, letters and other writing communication
  • How to use Outlook or Calendars to track tasks and performance
  • Confidentiality
  • Apps, software and templates for improved writing
  • And much, much more…

Who should attend?

This course was designed by an award winning Certified Master Office Professional and highly successful past senior assistant. This enables the delegate to get real world examples and techniques not just the theory of what one should do to be more efficient and successful. Anel travels and trains all around the world which enables her to benchmark with some of the best and brightest minds in the industry so the content is always relevant, based on the latest trends and relevant to global developments.

This course is for any administrative staff or business professional wanting to improve their business writing and general communication skills.

  • Administration Managers
  • Executive Personal Assistants
  • Executive Assistants/ Secretaries
  • Personal Assistants/ Secretaries
  • Senior Assistants
  • Office Managers
  • Any functional Manager looking to improve their writing and communication skills!

Your trainer

Meet your expert course trainer: Anel Martin


Anel Martin has experience as a presenter, MC, facilitator and a qualified Results Based coach. She has had the privilege of working with audiences up to 300 in size from 24 different countries. She is currently rated as one of the world’s best PA trainers by Executive Secretary Magazine.

Anel Martin was finalist in the National Office Professional of the Year 2009, PA of the Year 2011 and Pitman’s Super Achiever PA of the Year Finalist 2013. She has also been a judge of the East Africa PA of the Year competition in 2016 and 2017.

She is a published author and a respected voice in the PA profession worldwide. She is also the Director of a South African non-profit organisation aimed at providing underprivileged young people with the opportunity to study to become assistants

She covers a multitude of topics but firmly believes in speaking from the heart about topics she has expertise and practical experience in. Dynamic, knowledgeable and fun to watch!

Download Brochure and Articles

To learn more and view the course outline fill the form below to download the brochure and related articles.

Special Group Discounts Rate
Team of 2 delegates: 5% discount
Team of 4 delegates: 10% discount
Team of 6 delegates: 15% discount


Choose the dates you would to like to book for

February, 2018

  • Start Date
  • End Date
  • Time
    08:30 - 16:30
  • Location
    Dubai, United Arab Emirates
  • Course code

Choose your pricing and number of seats

Standard Pricing $1,599.00
+5% VAT Fee: $79.95

+Paypal Fee*: $47.97
Select seats:
* Paypal fee does not apply to offline bookings

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