The growth of the services industry has led to an increased demand of skilled professionals and expertise within customer service. How can the Gulf region benefit from the international experience to ensure best practice?
Responding to the increased need for training in the Gulf region, Innoverto is pleased to announce a 5 day certified training conducted by BMTG and certified by Qualifi, a UK regulated body to take place in Dubai, UAE in January 2013. One of the key differentiators in today’s highly competitive market environment is customer service.
With growing and ever-changing customer expectations, continuous monitoring of customer needs is critical for organizations to remain competitive and deliver on customers’ expectations. Customer service is the critical factor to ensure success and growth.
Nick Bishop, the course trainer states, ‘Customer service is, to customers, one of the most visible and significant aspects of their perceptions of the organization. It will shape their opinions and will often be the differentiator even above pure price. For customers the quality of customer service determines whether to buy, and particularly whether to remain a customer.’
Christianna Tsiterou, Managing Partner of Innoverto, states, ‘Seeing the need for improved customer service, we are delighted to bring affordable customer service trainings and make them more accessible to the Middle Eastern Market.’
The trainings are targeted to customer facing staff, telephone based staff and anyone involved in delivering customer service within the organization both internally and externally including account and product enquiries, complaint handling and account managers cross industries such as banking and retail, telecom, airlines, hospitality and government, from small and medium companies to large organizations.
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