The Service Leadership Workshop with Ron Kaufman
Overview
The Service Leadership Workshop
Discover How To Build A Superior Service Culture Today, So That You Can Enjoy A More Sustainable Competitive Advantage Tomorrow
The Service Leadership Workshop is a highly interactive event, proven successful in a wide range of organizations, industries and cultures around the world. In this workshop, members of your top team will build alignment with each other, embrace a common service vision, and commit to take action as role models for superior service.
9 Objectives Of This Full-Day Workshop
- Engaging service vision – Choose appropriate language to articulate your vision. How to communicate your vision effectively with all service providers throughout your organization.
- Create alignment among all members of your leadership team – Engage everyone in the process of discussing and ultimately agreeing on the need for a superior service culture.
- Benefits of superior service culture – Identify and quantify benefits in terms of customer experience, competitive positioning, talent development and business results.
- Fundamental principles and key learning points Understand how UP Your Service! College teaches these essentials to everyone in your organization.
- A common service language - Discover how this helps you team communicate more effectively with each other, and with other departments.
- Learn best practices for building a superior service culture from leading organizations in your industry and others around the world.
- Identify areas for improvement - Evaluate your current culture-building activities in twelve essential categories and identify improvements.
- Establish responsibilities and set priorities for action to increase staff engagement and build a stronger service culture.
- Become a service role model in your organization - Commit to reinforcing superior service skills, attitudes and motivation through your behavior every day.
About Ron Kaufman
About Ron Kaufman
Ron Kaufman is the world’s premiere thought leader, educator, consultant, and speaker on uplifting customer service and building service cultures. Rated one of the “Top 25 Who’s Hot” speakers by Speaker Magazine, Ron presents the powerful insights and global best practices he has learned from working with clients on every continent for more than twenty years. His entertaining and content-rich keynotes and powerful, interactive workshops have inspired millions. Ron is the author of the New York Times bestseller Uplifting Service: A Proven Path to Delighting Your Customers, Colleagues and Everyone Else You Meet, and many other inspiring books on service and business. He is also the founder of UP! Your Service, a company that enables organizations to build uplifting service cultures and enjoy a sustainable advantage.
Benefits
Key Benefits of this Workshop
- Discover fundamental service principles to raise service levels and improve customer experience at every point of contact.
- Take away proven strategies, best practices, guidelines and techniques to build and reinforce a superior service culture in 12 essential areas.
- Align the culture building activities currently in use throughout your organization.
- Identify opportunities for new culture building initiatives, upgrades and improvements.
- Prioritize activities and develop practical action plans for best results.
Who Should Attend
Who Should Attend?
These workshops should be attended by your entire senior leadership and executive teams, including heads of all departments and functional areas.
Workshop Details
Workshop Details
| Date | Venue | Timing |
| Wednesday, 02 March 2016 | Crowne Plaza, Dubai | 9:00am to 5:00pm |
Investment per delegate
| Your One Day Learning Experience with Ron Kaufman will include: |
| Inclusive of 3 Refreshment Breaks & Lunch |
| Certificate Of Attendance |
| Spiral Notebook and Pen |
Pricing
| Ticket (per Delegate) | Early Bird (Expires 4th Feb 2016) | Standard Pricing |
| VIP Seating | 3500 AED / 954 USD | |
| Single Seating Ticket | 1750 AED / 477 USD | 2500 AED / 682 USD |
| 3+ Seating (Up to 7 Seats) | 1750 AED / 477 USD | 1950 AED / 532 USD |
| 8+ Seating | 1750 AED / 477 USD | 1850 AED / 505 USD |