Advanced Certificate for the Executive Assistant (ACEA®): Costa Rica

Richard Arnott

BA, FInstAM FITOL

Richard is the Director of BMTG (UK) Ltd and is the author and lead presenter of the ACEA® course.

In his career Richard was an accomplished Managing Director, International Programme Director and Big 4 Management Consultant specialising in project/programme management, strategic business transformation and change management within the Financial Services, Utilities, Logistics and Infrastructure sectors.

Richard has lived and worked in Europe, Asia, the Middle East, Africa and the USA.

Richard sits on the Editorial Board of Executive Secretary Magazine and speaks at Executive Secretary Live. He is a Fellow of the Institute of Administrative Management (IAM) and a Fellow of the Institute of Training and Occupational Learning (ITOL)

Ian Shipley

HND, FITOL

Ian is a highly accomplished, passionate, visionary, and results driven Executive who has spent more than 20 years at a senior level within the service sectors in UK FTSE 100 and FTSE 250 companies.

The common factor throughout Ian’s career has been a passion around service excellence and delivering results through highly motivated teams.

Ian has been responsible for delivering major turn-around and business transformation through creating a culture where people feel comfortable to make decisions, take ownership and make it happen.

Jeff Lockhart

MBA, DMS, FRSA, FCICM, FCMI, FITOL

Jeff is an international training consultant, specialising in Finance, Business Administration and Management Development.

Jeff studied at Sheffield Business School in the United Kingdom obtaining a Post Graduate Certificate in Management (PgC) in 1992, a Diploma in Management Studies (DMS) in 1995 and a Masters Degree in Business Administration (MBA) in 1996.

Jeff is a Fellow of the Royal Society for the Arts, Manufactures and Commerce (FRSA), the Chartered Institute of Credit Management (FCICM), the Chartered Management Institute (FCMI), and the Institute of Occupational Learning (FITOL). Mr Lockhart is also a PRINCE2 certified Project Manager.

He is a highly experienced Financial Manager and Management Consultant, with extensive knowledge of finance and business management within a multi-disciplined and multi-cultural environment. He has held several senior level positions for industry-leading international businesses and, since 2001, has operated as a consultant to businesses in the UK, Azerbaijan, Russia, Bulgaria, Kuwait, Oman, Kingdom of Saudi Arabia, United Arab Emirates, Qatar, Malaysia, China, USA, and New Zealand.

John Bullock

John is a driven, enthusiastic and dynamic individual that started his successful career within both the Leisure and Retail sectors. After 12 years in an operational role John became an international business consultant and for the last eleven years has worked with a diverse mix of organisations ranging from large blue chip companies through to the public sector, dealing with large programmes through to 1:1 Executive Coaching.

He specialises in award winning pragmatic leadership, business improvement and change programmes. This draws upon his senior operational / commercial expertise within industry. John works at a senior level across all sectors and has a proven record in enabling organisations to move forward in a results focused way, engaging their employees to deliver the return on investment and culture required.

Sven Maikranz

Sven is a visionary, results driven and hands-on strategic manager with 25 year’s experience of driving profitable growth, turnarounds, change initiatives, crisis management and start-ups. He is a strategic and entrepreneurial leader with experience as CEO, Vice President, Director and MD positions in international assignments in Europe, Central Asia, Southeast Asia and Middle East.

Sven is also a passionate master coach (ACC certified by ICF (International Coach Federation) and is specialized in high performance teams and addressing underlying success factors for companies to be successful. Sven enjoys working with corporate teams to take them to the next level.

Christianna Tsiterou, BA

Throughout her extensive international career, Christianna has held a variety of leadership roles that include the management of international projects, as well as the development of people and teams, across multicultural markets – primarily across the Middle East, Europe, and Southeast Asia.

Concurrent to her leadership role at Bâton Global, Christianna is also an active entrepreneur and frequent moderator at human capital, leadership, finance, and corporate responsibility events globally.

Christianna grew up in the Kingdom of Saudi Arabia. After being a UAE resident for 16 years, she recently relocated back to KSA and is currently based in Riyadh.

Christianna currently serves as Regional Director EMEA for Bâton Global, a research driven strategy and innovation advisory firm. This includes serving as an advisor and consultant to private and public sector organizations, supporting them with the development and execution of their global strategies. Her subject-matter expertise includes the areas of Strategy, Transformation, Leadership and Customer Experience (CX), with a focus on financial services (both conventional and Shari’ah compliant).

Jay Chander

BA, CA (ICAS), FCA (ANZ), MIIA, MAICD

Jay is a commercially focused Fellow Chartered Accountant, business consultant, advisor, executive trainer and author with extensive executive-level experience.

Jay recently retired from being a Partner with Barker Henley in Sydney, Australia where he led an experienced team in risk advisory, internal audit, business consultancy and executive training practice.

Understanding the complexities of today’s domestic and global businesses, Jay’s career involved providing a range of truly seamless strategic risk and business advisory services.

Earlier in his career Jay was a specialist Risk Partner with ‘Big 4’ firm, Deloitte, and held executive positions with major national and international companies. Jay has extensive experience in risk management, business improvement, finance management, audit, governance, investigations and project management for organisations in Australia, the UK, USA, Asia and North Africa.

Jay is an accredited trainer and has provided training for Chartered Accountants in Australia and New Zealand, the Institute of Internal Auditors and the Australian Institute of Management.

Qualifying as a Chartered Accountant with Ernst & Young in the UK, Jay is a member of the Institute of Chartered Accountants of Scotland, Fellow with Chartered Accountants Australia and New Zealand, member of the Australian Institute of Company Directors and the Institute of Internal Auditors – Australia. He holds a Bachelor of Accounting and Business Law from the University of Stirling, Scotland.

Sarah Richson

MBA. CIPD. AOEC. MIHRM

Sarah is a double-global award winner and one of the world’s top human development thought leaders. Her passion for developing grass root talent and unleashing hidden potential in others is the driving force in her life. She is a prolific speaker and trainer who advocates for empowering lives of local communities with inspirational mentorship programs.

Sarah started off her career as an administrative assistant before moving on to become an international consultant, executive coach and organisation development expert. Her career is multi-dimensional and includes years as a leadership professional trainer and HR Consultant working on European, Asian and African projects.

Sarah is happily married and says her proudest achievement is being a mother!

Patrick Woods, BS, CPSM, CPSD, C.P.M., CPIM

He brings 36 years of experience working in Senior Management positions for Fortune 100 corporations and based on his leadership of a multi-national team for Emerson Worldwide, a global technology and manufacturing company, was recognized by the CEO as the: “team of the year”. For the past 20 years, as the Founder of Supply Chain Education, Patrick has worked with over 300 firms based in 30 countries located primarily in the USA, the Middle East, Africa and Central America.

In collaboration with Missouri State University, USA, Patrick has delivered training which includes: leadership fundamentals, how to move from a tactical cost function to a strategic profit function and risk/cost management. His delivery style is: “Edutainment” where he blends best practices with a gentle dab of humor and as a result, he has won outstanding evaluations from major manufacturing to service to government organizations, including to NGOs in warn-torn countries. He divides his time between the USA (Texas) and Central America (Costa Rica).

Certifications, Accreditations and Endorsements

The Advanced Certificate for the Executive Assistant (ACEA®) is:

• Certified by IToL, a recognised U.K. awarding body.
• Accredited by the CPD Standards Office
• Endorsed by Platinum Assistants Network South Africa: https://www.pan-sa.co.za/
• The ACEA® is an International Association of Administrative Professionals (IAAP) Approved training course and qualifies for 28 recertification points.

Institute of Administrative Management (IAM)

• The Institute of Administrative Management (IAM) is the world’s oldest professional body for administrative professionals, endorses ACEA® — reinforcing its status as a globally respected, independently certified programme. This partnership reflects our commitment to professional excellence in executive support.
• All ACEA® Alumni can join the IAM at a 50% discount, with post-nominals AInstAM, MInstAM, or FInstAM awarded based on membership level.

Certified by IToL

The Advanced Certificate for the Executive Assistant: ACEA® is certified by the Institute of Training and Occupational Learning (IToL), a global professional institute specializing in the independent certification and quality assurance of training programs.

IToL certification confirms that the design, delivery and assessment of ACEA® have been independently reviewed and quality-assured against international standards.

This provides delegates and employers with independent assurance that ACEA® is a high-quality, professionally designed and rigorously assessed development program.

CPD standards Accreditation

Accredited by the prestigious CPD Standards Office.

Any delegate who attends this Accredited course may be issued with a CPD Certificate of Attendance* upon request, which they can use within their formal CPD record for a professional body, institute, or employer. The CPD Standards Office accreditation services works in partnership with the Training Journal and the CPD Institute supporting all forms of professional development and CPD schemes globally and has an increasingly international reputation as the strongest currency in professional development. CPD extends across the globe and is undertaken in most countries. The CPD Certificate of Attendance is issued in soft copy only and contains the applicable CPD credits for each course.

British Council Certificate Validation

The British Council creates international opportunities for the people of the UK and other countries and builds trust between them worldwide and has offices in more than 100 countries and territories and are active in many more. The British Council provides access to the UK’s assets (language, arts, education and society), especially in big and emerging markets, as well as opportunities for millions of people to engage in global dialogue.

For information on The British Council in your country please refer to: www.britishcouncil.org

The British Council in your country can validate the authenticity of your certificate to confirm that the issuing institution is an accredited one in the UK. This gives you, as a successful BMTG delegate, the added security that your qualification is accredited not only by IToL, under the UK Regulatory Framework, but also validated by a prestigious representative body like The British Council.

If you would like to have your certificate validated by the British Council, please let us know by emailing training@innoverto.com and include details of your course (eg dates, location, qualification and certificate number) and we will advise you of the process.

The ACEA® training style

• The Advanced Certificate for the Executive Assistant: ACEA® training styles are the same whether it be classroom or on-line:
• We utilise best practice interactive training technique involves classroom lecturing, highly intensive case study / role playing sessions, classroom interaction and feedback, one to one coaching from the trainer and a final assessment. This is one of the most effective training methodologies to date and many large multinationals and training companies have also taken up this approach.
• We only engage Highly experienced trainers, who have operated successfully in the field. There are “No Beginners”
• All trainers have been trained in these techniques and are chosen by reputation and invitation only.