Effective Business Process Management


Effective Business Process Management

Mapping, Analysis and Modeling

Processes are critical to business transformation and execution today. Accurately representing a process is critical to realizing the expectations of management when processes are implemented. Before you can accurately represent the process you need to address and analyze performance and improvement issues. Skill in these three core needs form the basis of enterprise transformation, integration or consolidation. They also form the foundation for enterprise growth through acquisitions, adding new products, e-commerce, e-government and enterprise excellence.

This course covers the core concepts in transforming the processes of the enterprise. It includes the proper technique of documentation using BPMN2 the current process standard for documentation. Analytic techniques are presented and demonstrated that provide formal analysis of process structure and change possibilities. Focusing on high yield processes is covered through the most current formal process ranking approaches such as those based on yield versus risk. The emphasis on the digital enterprise and workflow usage today demands consideration of key BPM tools. Typical examples of some of the BPM tools used today are provided through demonstration.

This course includes extensive exercises that you can use as a starter your next project. The techniques presented in this workshop provide you with the means to increase results value by using realistic skills and knowledge. A key result of applying the skills learned in this course is achieving a lean and more flexible enterprise.


  • A laptop is required and must allow installation of software.
  • Delegates should have process mapping experience

Certification Requirements

All course attendees must meet minimum testing standards including in-class exercises to receive certification (75% is the passing grade).

Benefits of attending

By attending this highly beneficial course, delegates will:

  • Use a BPM methodology to create and manage process artifacts
  • Relate process efforts to management interests
  • Develop requirements for a process
  • Produce BPMN2 process diagrams that reflect requirements
  • Efficiently gather process material for process documentation
  • Explain why measures are important to assessing return on investment for process improvement
  • Understand the specifics of BPMN2
  • Describe why process context provides a measure of risk in process improvement
  • Apply analytics to tease out process improvement opportunities
  • Demonstrate how to simplify, consolidate and integrate processes
  • Explain process enablers (such as skills, IT and policies and procedures) and why they are important to process performance

Who should attend

Who should attend

  • Business Process Teams
  • Business Planners
  • Process Analysts and Managers,
  • Process Professionals
  • Financial Analysts
  • Strategic Planners
  • Quality Managers
  • IT Specialists,
  • Business Analysts and IT and Business Architects.

Your trainer

Meet your expert course trainer: Frank Kowalkowski

Frank KowalkowskiFrank Kowalkowski is President of Knowledge Consultants, Inc., a firm focusing on business performance, business/IT architecture and business analytical techniques. He has over 30 years of management and consulting experience in a wide variety of industries. He has been involved with many projects including business analysis, process management, business performance measurement, business and competitive intelligence and knowledge management.

In addition to being a keynote speaker at international conferences as well as a conference chair, he has written numerous papers and spoken at conferences on a variety of subjects. He conducts frequent seminars nationally and internationally on a variety of business management and information technology topics. He is co author of a quarterly column on architecture for the website TDAN.

He is the author of a 1996 book on Enterprise Analysis (Prentice – Hall, ISBN 0-13-282-3365) and numerous papers. Frank is currently working on a BPM book titled ‘The 5 Stage BPM Approach’ for managers and professionals and a new book titled ‘End to End Architecture (E2EA)’ scheduled for February 2016. His most recent publication is a featured chapter in the business architecture book titled ‘Business and Dynamic Change’ June, 2015 and a chapter on semantic process analytics in the book Passports to Success in BPM published in 2014 both are available on Amazon.

About KCI

Knowledge Consultants. Inc. (KCI)


Knowledge Consultants, Inc. is a professional services firm founded in 1984. KCI provides consulting and professional education services. With over 50 courses taught worldwide, KCI provides the opportunity to develop core strengths in the following certification areas:

  • Process Management
  • IT Management
  • Business Performance Management
  • Business Analysis
  • Analytical Techniques for Business
  • Business and IT Architecture

KCI has expanded its training and consulting efforts internationally into Europe, Southeast Asia and the Middle East. KCI has an outstanding list of current and past clients including many of the Fortune’s 100 companies.

Consulting focuses on the key areas of Business Performance Management, Process Management, Business and IT Architecture, Business Analysis, Using Analytic Techniques for Performance Improvement and IT Management.


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