Advanced Certificate for the Executive Assistant (ACEA®)

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Overview

The Advanced Certificate for the Executive Assistant: ACEA® is a world-leading intensive and interactive 5-day executive level training programme, that equips current and aspiring Executive Assistants with the skills and knowledge they need to become true “Business Partners”.

The role of the Executive Assistant is on a journey and the responsibilities of this highly demanding and visible role continue to grow exponentially. To succeed in their role in modern times it is now imperative that Executive Assistants have a deep understating of ‘the business’ and their Executives’ role & responsibilities. Organisations are looking for Assistants that possess ‘Executive Level’ business acumen and skills now more than ever. Uniquely delivered from an Executive led perspective the ACEA® programme focuses on delivering a fundamental conceptual understanding of business and organisations as well as practical skills, including:

  • Strategic Thinking
  • Corporate Visions & Missions
  • Understanding the linkages between Strategy, Projects & Operations
  • Governing & Managing Projects,
  • Communication Skills
  • Emotional Intelligence
  • Leadership skills including Influencing, Negotiation and Conflict Management
  • Change Management and Problem Solving,
  • Risk Management and Corporate Governance
  • Ethics & Corporate Social Responsibility
  • Understanding the role of Financial and Management Accounting,
  • Developing Productivity and Time Management techniques,
  • and much more.

Over 1,500 Executive Assistants have now participated in this globally recognised and ground-breaking ACEA® programme which is delivered in both Public and In-House/On-Site formats as requested. On completion of this five day training course you will receive your certificate which has been fully accredited by Qualifi, an official UK Government recognised awarding body.

Benefits and Skills Gained

Benefits, Knowledge, Skills gained by attending this ACEA® programme:

  • Gain an accredited Certificate approved by a UK regulated body –the Advanced Certificate for the Executive Assistant (ACEA®)
  • Get 3 Months FREE membership of the Institute of Administrative Management www.instam.org
  • Be awarded 30 CPD Credits from the CPD Standards Office www.cpdstandards.com
  • Existing members will be awarded 30 CPD Credits from the Institute of Administrative Management*
  • Gain a broader understanding of business, increase your business acumen & bring new ideas / skills to your organisation
  • Give your Executive greater confidence to delegate more important and critical tasks to you.
  • Be able to manage projects more efficiently and assist your Executive in their role as Project Sponsor,
  • Develop skills to increase your productivity through enhanced Time Management and Delegation Skills
  • Gain respect from senior Executives and the Board
  • Join & share experiences with EAs from other sectors and nationalities
  • Stand out with a globally recognised accredited certification
  • Enhance the recognition of the role & its responsibilities
  • Show what you are capable of
  • Rejuvenate your passion for your career, take the next step up & progress career
  • Learn from world renowned trainers & accomplished business leaders
  • Use ACEA® on your business card and on your resume
  • The ACEA® is an International Association of Administrative Professionals (IAAP) Approved training course and qualifies for 28 recertification points.

Who Should Attend

Who should attend this ACEA® course:

This highly practical and interactive course has been specifically designed for:

  • Executive Assistants
  • Management Assistants
  • Chiefs of Staff
  • Office Managers
  • Senior Assistants
  • Executive Personal Assistants
  • Executive Secretaries
  • Personal Assistants
  • Personal Secretaries
  • Administration Managers
  • Management Secretaries
  • Executive Personal Secretaries
  • PLUS anyone else responsible for the support of the senior management and executives

Course Outline

5 Day Course Outline

Introduction

  • Personal Introductions
  • Course Background
  • The “Journey”

Fundamentals of Modern Corporate Behaviour

  • Exploring the characteristics of today’s global business environment
  • Understanding the role of the executive assistant in a modern world
  • The role of the modern Executive Assistant

Strategy

  • Strategy understanding
  • Corporate vision and mission
  • Delivering the strategy
  • Goals vs objectives
  • Principles of planning
  • Project alignment with strategy and organisational goals

Balanced Scorecards

  • Understanding and measuring corporate performance
  • Drilling down to the Executive Assistant role
  • Measuring success

Business Ethics

  • Corporate social responsibility
  • Business ethics

Time Management

  • Prioritising
  • Tactics
  • Delegation
  • Managing effective meetings

Financial Awareness

  • Financial Accounting vs Management Accounting
  • Understanding the 4 key financial statements
  • Principles of budgeting

People Management & Leadership

  • Understanding leadership
  • Identify your leadership profile and explore how you can use this knowledge to create your own future
  • Assess your leadership competencies and learn how you can develop your strengths
  • Identify those additional skills and tools that can make you a better leader

Motivation

  • Motivation theory
  • Motivation through rewards

Fundamentals of Project Management

  • What is a project
  • Project methodologies
  • Work Breakdown Structures
  • Project estimating
  • Implementing effective project governance
  • Controlling the project, including status meetings and issues management

Effective Communication & Conflict Management

  • Develop your ability to influence and communicate with others
  • Understanding communication
  • Diversity, assumptions and stereotypes
  • Listening skills
  • Verbal and non-verbal communication

Other Essential Management Skills

  • Stakeholder management
  • Risk management

Problem Solving & Multitasking

  • Differentiate and define various types of problems
  • Root cause analysis
  • Evaluate solutions and apply creative thinking techniques to problem solving

Presentation Skills

  • Understanding fear
  • Planning presentations
  • Overcoming nervousness
  • Presentation preparation

Emotional Intelligence (EI)

  • Emotional Quotient (EQ) vs Intelligence (IQ)
  • Emotional Intelligence framework
  • Using Emotional Intelligence
  • Personality and behaviours (DISC)
  • Know your inter-personal style and how your behaviour impacts others

ACEA® Examination *
*Only those who successfully complete the examination and participate effectively in the course case studies will receive the Advanced Certificate for the Executive Assistant ACEA®.

Meet the Course Directors

RichardRichard Arnott, BA FInstAM FITOL

Richard is the Director of BMTG (UK) Ltd and is the author and lead presenter of the ACEA™ programme which is delivered globally and receives critical acclaim from all delegates. In his career Richard was an accomplished Programme Director and Big 4 Management Consultant with over 25 years global experience specialising in project/programme management, strategic business transformation and change management within the Financial Services, Utilities, Logistics and Infrastructure sectors. Richard sits on the Editorial Board of Executive Secretary Magazine, is a Fellow of the Institute of Administrative Management (IAM) and a Fellow of the Institute of Training and Occupational Learning (ITOL).

Ian  ShipleyIan Shipley, FITOL

Ian is a highly accomplished, passionate, visionary, and results driven Executive who has spent more than 20 years at a senior level within the service sectors in UK FTSE 100 and FTSE 250 companies. Ian has been responsible for delivering major turn-around and business transformation through creating a culture where people feel comfortable to make decisions, take ownership and make it happen. The common factor throughout Ian’s career has been a passion around service excellence and delivering results through highly motivated teams. Ian is a fellow of the Institute of Training and Occupational Learning (ITOL).

Jeff-LockhartJeff Lockhart, MBA, DMS, FRSA, FCICM, FCMI, FITOL

Jeff Lockhart is an international training consultant, specialising in Finance, Business Administration and Management Development. Jeff is a highly experienced Financial Manager and Management Consultant, with extensive knowledge of finance and business management within a multi-disciplined and multi-cultural environment. He has held several senior level positions for industry-leading international businesses and, since 2001, has operated as a consultant to businesses in the UK, Azerbaijan, Russia, Bulgaria, Kuwait, Oman, Kingdom of Saudi Arabia, United Arab Emirates, Qatar, Malaysia, China, USA, and New Zealand. Jeff studied at Sheffield Business School in the United Kingdom obtaining a Post Graduate Certificate in Management (PgC) in 1992, a Diploma in Management Studies (DMS) in 1995 and a Masters Degree in Business Administration (MBA) in 1996. Jeff is a Fellow of the Royal Society for the Arts, Manufactures and Commerce (FRSA), the Chartered Institute of Credit Management (FCICM), the Chartered Management Institute (FCMI), and the Institute of Training and Occupational Learning (FITOL). Mr Lockhart is also a PRINCE2 certified Project Manager.

John-BullockJohn Bullock

John is a driven, enthusiastic and dynamic individual that started his successful career within both the Leisure and Retail sectors. After 12 years in an operational role John became an international business consultant and for the last eleven years has worked with a diverse mix of organisations ranging from large blue chip companies through to the public sector, dealing with large programmes through to 1:1 Executive Coaching.

He specialises in award winning pragmatic leadership, business improvement and change programmes. This draws upon his senior operational / commercial expertise within industry. John works at a senior level across all sectors and has a proven record in enabling organisations to move forward in a results focused way, engaging their employees to deliver the return on investment and culture required.

Sven MaikranzSven Maikranz

Sven Maikranz is a visionary, results driven and hands-on strategic manager with 25 years experience of driving profitable growth, turnarounds, change initiatives, crisis management and startups. He is a strategic and entrepreneurial leader with experience as CEO, Vice President, Director and MD positions in international assignments in Europe, Central Asia, Southeast Asia and Middle East.

Sven is also a passionate master coach (ACC certified by ICF (International Coach Federation) and is specialized in high performance teams and addressing underlying success factors for companies to be successful. Sven enjoys working with corporate teams to take them to the next level.

Accreditation benefits

Benefits, knowledge and skills gained by attending the ACEA® course

  • Gain an accredited Certificate approved by a UK regulated body –the Advanced Certificate for the Executive Assistant (ACEA™)
  • Get 3 Months FREE membership of the Institute of Administrative Management www.instam.org
  • Be awarded 30 CPD Credits from the CPD Standards Office www.cpdstandards.com
  • Existing members will be awarded 30 CPD Credits from the Institute of Administrative Management* www.instam.org
  • Gain a broader understanding of business, increase your business acumen & bring new ideas / skills to your organisation
  • Give your Executive greater confidence to delegate more important and critical tasks to you.
  • Be able to manage projects more efficiently and assist your Executive in their role as Project Sponsor,
  • Develop skills to increase your productivity through enhanced Time Management and Delegation Skills
  • Gain respect from senior Executives and the Board
  • Join & share experiences with EAs from other sectors and nationalities
  • Stand out with a globally recognised accredited certification
  • Enhance the recognition of the role & its responsibilities
  • Show what you are capable of
  • Rejuvenate your passion for your career, take the next step up & progress career
  • Learn from world renowned trainers & accomplished business leaders
  • Use ACEA on your business card and on your resume.

Certifications, Accreditations and Endorsements

The Advanced Certificate for the Executive Assistant (ACEA®) is:

  • Certified by Qualifi, a recognised UK awarding body.
  • Accredited by the CPD Standards Office
  • Endorsed by the Institute of Administrative Management www.instam.org, the oldest professional body for administration and business management in the UK
  • Endorsed by Platinum Assistants Network South Africa: https://platinumassistsa.org.za
  • The ACEA® is an International Association of Administrative Professionals (IAAP) Approved training course and qualifies for 28 recertification points.

BMTG AccreditationBmtg

  • All Business Management Training Group (BMTG) Ltd training courses are accredited and approved by Qualifi, under the UK Regulatory Framework.
  • The BMTG, portfolio of Learning Programmes, has been fully accredited by Qualifi, an official UK Government recognised awarding body.
  • In addition, Qualifi has approved BMTG as an Accredited Centre which reinforces our commitment to assuring the highest recognised Quality Standards in delivering and assessing Programmes internationally.
  • BMTG will continue to explore and evolve our accreditation framework to meet the demands of our Partners and delegates.

Visit www.bmtg.org to learn more about BMTG.

Qualifi-2019-logoAbout Qualifi
Qualifi is a UK regulated awarding body offering academic and vocational qualifications and assessment to schools, colleges, employers and other places of learning in the UK and internationally. For more information, please go to www.qualifi.net.

CPD standards Accreditation

Accredited by the prestigious CPD Standards Office.

CDP=AcceditedAny delegate who attends this Accredited course may be issued with a CPD Certificate of Attendance* upon request, which they can use within their formal CPD record for a professional body, institute, or employer. The CPD Standards Office accreditation services works in partnership with the Training Journal and the CPD Institute supporting all forms of professional development and CPD schemes globally and has an increasingly international reputation as the strongest currency in professional development. CPD extends across the globe and is undertaken in most countries. The CPD Certificate of Attendance is issued in soft copy only and contains the applicable CPD credits for each course.

British Council Certificate Validation

british-councilThe British Council creates international opportunities for the people of the UK and other countries and builds trust between them worldwide and has offices in more than 100 countries and territories and are active in many more. The British Council provides access to the UK’s assets (language, arts, education and society), especially in big and emerging markets, as well as opportunities for millions of people to engage in global dialogue.

For information on The British Council in your country please refer to: www.britishcouncil.org

The British Council in your country can validate the authenticity of your certificate to confirm that the issuing institution is an accredited one in the UK. This gives you, as a successful BMTG delegate, the added security that your qualification is accredited not only by Qualifi, under the UK Regulatory Framework, but also validated by a prestigious representative body like The British Council.

If you would like to have your certificate validated by the British Council, please let us know by emailing training@innoverto.com and include details of your course (eg dates, location, qualification and certificate number) and we will advise you of the process.

Courses in 2020

International Courses in 2020 and 2021

Dates are subject to change depending on the global status of the COVID-19 pandemic.

WASHINGTON DC, USA 28 Sept – 02 Oct 2020
LONDON, UK 05 – 09 October 2020
DUBAI, UAE 11-15 October 2020
BERLIN, GERMANY 26-30 October 2020
BANGALORE, INDIA 02 – 06 November 2020
LAS VEGAS, USA 09 – 13 November 2020
TORONTO, CANADA 16 – 20 November 2020
AUCKLAND, NEW ZEALAND 23 – 27 November 2020
SINGAPORE 23 – 27 November 2020
BARBADOS 25 – 29 January 2021
RIO DE JANEIRO, BRAZIL 01 – 05 February 2021
SYDNEY, AUSTRALIA 15 – 19 March 2021
JOHANNESBURG, SOUTH AFRICA 01 – 05 March 2021

Frequently Asked Questions

Frequently Asked Questions

Q. What differentiates ACEA® from other administrative professional courses?

ACEA® is an Executive Led Business focussed programme and is only ever delivered by Executives or ex-Executives

Q. Why was ACEA® developed?

The Executive Support profession is on a journey. From the traditional “Secretary” the role is evolving into that of Executive Business Partner. In order to survive in the profession Executive Assistants need to learn more business focused skills. The BMTG leadership team recognised this evolving pattern and realised that those in the profession required something that would give them the knowledge, skills, tools and techniques to undertake these new and challenging roles.

Q. What are the entry requirements?

As ACEA® is an advanced level course we look for a combination of skills and experience. Entry to ACEA® can be granted if you fulfil one of the following criteria.

  • University degree or equivalent
  • 3 years’ experience in role or similar role
  • Fellow or similar level of a recognised local PA/EA Association

Q. Does ACEA® qualify for CPD credits?

Yes ACEA® is independently accredited by the CPD Standards office and offers 30 CPD Credits.

Q. Is the ACEA® certificate valid for life?

YES. Unlike most, if not all, other Certified/Chartered courses the ACEPA certificate and post nominal is yours for life.

Q. Do I need to maintain “Membership” of pay Annual Fees to use ACEA®?

NO. Again unlike most, if not all, similar Certified or Chartered courses ACEPA does not require you to maintain “membership” or pay annual fees for the privilege of using you well earned post nominal for interviews or on business cards etc.

Q. Do I need to maintain a level of CPD credits to keep ACEA® post nominal?

NO.

Q. Is ACEA® recognised?

ACEA® has been attended by delegates from hundreds of companies across the globe who selected ACEA® due to its uniqueness, reputation and course content. As well as being independently Certified by Qualifi, a recognised UK awarding body, ACEA® is also accredited by the CPD Standards Office and fully endorsed by Executive Secretary Magazine, the Association of Office Professionals of South Africa (OPSA) and the prestigious Institute of Administrative Managers (IAM)

Q. Does ACEA® have any testimonials?

YES. ACEA® uses www.findcourses.co.uk to collect testimonials and is the highest scoring course amongst all Administrative Professional Courses in terms of Volume of Courses and Delegate Score. Click here to see the reviews.

Q. Can ACEA® be Run In-House for my Company?

YES. Please contact us for further details

Q. Can I sit the BMTG examination and get the accreditation without attending an official BMTG course?

NO.

Q. What is the format of the BMTG examination?

The “Open Book” examination consists of 50 questions which are a combination of written answers, multiple choice and true/false answers Most delegates take up to 2 hours to complete the examination as it is a strong test of delegates’ knowledge. The pass mark with effect from 1st July 2016 is 70%. Is additional research required to successfully complete ACEPA course or is everything I need to know contained in the course materials? Any additional research is always useful for a delegate, however the examination is based on the course materials alone, and no additional research is required to sit the examination.

Q. Can I do the ACEA® course and not sit the examination?

Yes of course. After participating in the course, it is your choice whether to take the examination or not, but without passing the examination, you would not be eligible to use the ACEPA designation on your business card or resume and would not be Certified.

Q. How long after the examination will I know my results?

The examination results are generally published within one week of sitting the examination. Certificates can take up to 30 days. What is the percentage of delegates who fail the BMTG examination? Generally, delegates are failed for the following reasons as:

  • Failure to achieve the minimum Assessment score
  • Failure to fully attend all sessions,
  • persistent lateness,
  • non attendance or
  • non participation.

Examination failures are between 5%-10% of all delegates who attend.

Q. If I fail the examination, what happens next?

In the event of an Assessment fail, there is an appeals process which can involve resitting the examination under classroom conditions or writing an essay on learning outcomes and application thereof. Delegates who fail the Assessment may also re-attend the course at a discount of 50% of the price originally paid. There is no appeal process for delegates who failed due to non attendance, persistent lateness or non-participation unless due to certified sickness or illness

Q. What should I look for in Certification?

There are a multitude of bodies offering credentials for the Administrative profession. Our view is that any credentials must be totally independent of the training body and/or association offering the training otherwise there is conflict of interest. Check who is actually “certifying” and are they regulated in any way. In addition our suggestion is to:

  • Look at course testimonials and only select those course with high scores
  • Establish which firms/organisations have sent delegates previously
  • Avoid diploma mills. Having a “qualification” from a diploma mill will damage your reputation and job prospects.
  • Ensure that anything that claims to be a “Diploma”, “Degree” or “Chartered” is offered by a bona fide Educational Institution and that the course is of sufficient length to justify the award. For example you cannot gain Degree, A Diploma or Chartered Status in by doing a 5 days course. It takes years of study
  • Use Google to look out for scams. Unfortunately there are many out there
  • Finally, ensure that the certificate is not simply being offered by the course provider with no independent accreditation body. Again, sadly, there are many training organisations that simply self-certify. Their credentials are worthless

Our advice is “Be Careful Out There”

Q. Is ACEA® Available On-Line?

No.

Q. Are there any bursaries available for ACEA®?

No.

Photos from Past ACEA



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