New Directions in Policies and Procedures Leveraging Effective Governance


New Directions in Policies and Procedures Leveraging Effective Governance

Effective and efficient execution of processes in the organization depends on the proper application of the policies and procedures. Policies and procedures are the core approach in establishing effective governance. Today organizations are using new technologies such as artificial intelligence, big data, deep learning and machine learning to improve organizational performance. New technologies have caused big changes in the relationship between policies, procedures, processes and systems. New process technologies impact the way policies and procedures are applied.

Enterprise governance of any organization depends on establishing a well-defined and clear set of policies and procedures that support the execution of processes. Whether starting from an existing set of policies and procedures or developing a completely new set, it is important to understand what makes the policies and procedures successful.

There are three key perspectives in successful policy and procedure management:

  • An understanding of the relationship of processes to policies and procedures.
  • Knowing how to convert the needs into an active and viable set of policies and procedures.
  • Understanding current emerging technologies supporting processes, policies and procedures such as automated processes and artificial intelligence (AI)

Key techniques are described in this workshop such as:

  • BPM Analytics
  • Aligning P&P with organization needs
  • Measuring performance of P&P
  • Including new technology in organization governance
  • Linking policies, procedures and processes together for effective governance.

This is a Knowledge Consultants, Inc. certified course in policy & procedure.

Certificates of Completion Requirements: All course attendees must meet minimum testing standards including in-class exercises to receive certification (75% is the passing grade).

Benefits of attending

By attending this highly beneficial course, delegates will:

  • Define and understand the relationship between the business and the policy and procedure needs
  • Write a coherent Policy
  • Assess the current state and future needs for policies and procedures
  • Understand the impact of automated processes and AI on policies and procedures
  • Define the governance requirements for policies and procedures
  • Organize and structure a set of policies and procedures
  • Identify the appropriate set of tools needed to manage a policies and procedures environment
  • Identify the content needed for policies and procedures
  • Define the project needed to develop a policies and procedures system
  • Identify the scope of change needed for proper policies and procedures update, replacement and change

Who should attend

Who should attend

  • Business Process Teams,
  • Procedure Analysts,
  • Technical Writers,
  • Personnel Officers,
  • Procurement Managers,
  • Administrative Managers,
  • Job Analysts,
  • Business Analysts
  • and IT Documentation Specialists.

Your trainer

Meet your expert course trainer: Frank Kowalkowski

Frank Kowalkowski

Frank Kowalkowski is President of Knowledge Consultants, Inc., a firm focusing on business performance, business analytics, data science, business architecture, big data, business intelligence, predictive analytics and statistical techniques. He has over 30 years of line management and consulting experience in a wide variety of industries. He has been involved with many projects both as a user and purveyor of business analytics. He has worked projects in state and federal government dealing with back office operations, legislative compliance and regulatory compliance. He has worked on the federal level with the national defense department, Coast Guard for drug interdiction and other projects. His background includes a number of industries including manufacturing, distribution, supply chain, banking, insurance, financial institutions, health care, pharmaceuticals, oil and gas and chemicals.

More recently Frank has been involved in conducting workshops, professional training sessions and assessments of architecture, data science, governance, compliance, risk and process management efforts. He also develops algorithms for analytics tools particularly semantic algorithms as well as data analysis techniques.

He is often a keynote speaker, panel moderator and member at international conferences as well as a conference chair, he has written numerous papers and spoken at conferences on a variety of business subjects. He conducts frequent seminars nationally and internationally on a variety of business management, analytics and information technology topics. He is the author of a 1996 book on Enterprise Analysis. His most recent publications are a featured chapter in the business book “Digital Transformation: Using BPM You Already Own.” for publication in 2017. His chapter is titled “Improve, Automate, Digitize”, he also has a chapter in the business architecture book titled ‘Business and Dynamic Change’ June, 2015 and a chapter on semantic process analytics in the book Passports to Success in BPM published in 2014 all are available on Amazon.

About KCI

Knowledge Consultants. Inc. (KCI)


Knowledge Consultants, Inc. is a professional services firm founded in 1984. KCI provides consulting and professional education services. With over 50 courses taught worldwide, KCI provides the opportunity to develop core strengths in the following certification areas:

  • Process Management
  • IT Management
  • Business Performance Management
  • Business Analysis
  • Analytical Techniques for Business
  • Business and IT Architecture

KCI has expanded its training and consulting efforts internationally into Europe, Southeast Asia and the Middle East. KCI has an outstanding list of current and past clients including many of the Fortune’s 100 companies.

Consulting focuses on the key areas of Business Performance Management, Process Management, Business and IT Architecture, Business Analysis, Using Analytic Techniques for Performance Improvement and IT Management.

Download Brochure and Articles

To learn more and view the course outline fill the form below to download the brochure and related articles.


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