Business Performance Management Metrics


Business Performance Management Metrics: The Blueprint for Success

Why are we not achieving our goals? To what degree do extreme events impact us? Performance management answers many of these types of questions. It is not sufficient to implement a performance improvement project today. What is needed is an effective and efficient way to achieve continuous improvement through the skillful use of performance measures. The successful deployment of a performance measurement, management and reporting system is a key component of the tools needed for success.

From strategy to operations, performance is at the core of management focus today. More than just financial measures, quantitative, qualitative and semantic measures have emerged as critical to success today. Measures and measurement systems form the foundation of returning value to investors and owners of an enterprise. As a result, the improvement of performance is one of the significant tasks of managers today. Successful performance management achieves a lean and more flexible enterprise that returns best results.

This workshop includes a perspective of using measures to understand the past, the current and the possible future performance of the organization. More current management disciplines and approaches for performance measurement are covered in some detail with examples.

Developing performance management skills depends on hands on experiences along with core performance concepts. Participants can use the workshop learning experience as a performance improvement template in their organization.


  • A laptop is required and must allow installation of software.

Certification Requirements

All course attendees must meet minimum testing standards including in-class exercises to receive certification (75% is the passing grade).

Benefits of attending

By attending this highly beneficial course, delegates will:

  • Apply analytics to tease out improvement opportunities
  • Understand the role and use of metrics in successful management
  • Select the metrics that are most appropriate for improving performance
  • Distinguish between strategic performance and operational performance
  • Analyze the metrics to produce the most likely successful direction to take
  • Describe the need for baseline measurements as a means of assessing improvement success
  • Explain the difference between alternate structures of metric analysis like business intelligence and performance management
  • Efficiently gather metrics material for performance documentation
  • Explain why measures are important to assessing return on investment for improvement
  • Demonstrate how to identify productivity improvement opportunities
  • Describe how metrics context provides a useful measure of risk and change for improvement

Who should attend

Who should attend

  • Business Planners
  • Performance Analysts
  • Process Analysts and Managers,
  • Strategic Planners
  • Strategic Planning Specialists
  • Quality Managers
  • IT Specialists
  • IT Specialists and Business Analysts

Your trainer

Meet your expert course trainer: Frank Kowalkowski

Frank KowalkowskiFrank Kowalkowski is President of Knowledge Consultants, Inc., a firm focusing on business performance, business analytics, data science, business architecture, big data, business intelligence, predictive analytics and statistical techniques. He has over 30 years of line management and consulting experience in a wide variety of industries. He has been involved with many projects both as a user and purveyor of business analytics. He has worked projects in state and federal government dealing with back office operations, legislative compliance and regulatory compliance. He has worked on the federal level with the national defense department, Coast Guard for drug interdiction and other projects. His background includes a number of industries including manufacturing, distribution, supply chain, banking, insurance, financial institutions, health care, pharmaceuticals, oil and gas and chemicals.

More recently Frank has been involved in conducting workshops, professional training sessions and assessments of architecture, data science, governance, compliance, risk and process management efforts. He also develops algorithms for analytics tools particularly semantic algorithms as well as data analysis techniques.

He is often a keynote speaker, panel moderator and member at international conferences as well as a conference chair, he has written numerous papers and spoken at conferences on a variety of business subjects. He conducts frequent seminars nationally and internationally on a variety of business management, analytics and information technology topics. He is the author of a 1996 book on Enterprise Analysis. His most recent publications are a featured chapter in the business book “Digital Transformation: Using BPM You Already Own.” for publication in 2017. His chapter is titled “Improve, Automate, Digitize”, he also has a chapter in the business architecture book titled ‘Business and Dynamic Change’ June, 2015 and a chapter on semantic process analytics in the book Passports to Success in BPM published in 2014 all are available on Amazon.

About KCI

Knowledge Consultants. Inc. (KCI)


Knowledge Consultants, Inc. is a professional services firm founded in 1984. KCI provides consulting and professional education services. With over 50 courses taught worldwide, KCI provides the opportunity to develop core strengths in the following certification areas:

  • Process Management
  • IT Management
  • Business Performance Management
  • Business Analysis
  • Analytical Techniques for Business
  • Business and IT Architecture

KCI has expanded its training and consulting efforts internationally into Europe, Southeast Asia and the Middle East. KCI has an outstanding list of current and past clients including many of the Fortune’s 100 companies.

Consulting focuses on the key areas of Business Performance Management, Process Management, Business and IT Architecture, Business Analysis, Using Analytic Techniques for Performance Improvement and IT Management.

Download Brochure and Articles

To learn more and view the course outline fill the form below to download the brochure and related articles.

Team of 2 delegates: 5% discount
Team of 4 delegates: 10% discount
Team of 6 delegates: 15% discount


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